FAQ
Frequently Asked Questions
What kind of products do you sell?
We specialize in handcrafted wooden products — from home décor to custom gifts. Every piece is made with care, using high-quality wood and a touch of creativity.
Do you offer custom or personalized orders?
Yes! We love bringing your ideas to life. Whether it’s a custom size, design, or engraved message, just reach out through our Contact Us page or email us at {{ shop.email }}.
How long does it take to process an order?
Orders are typically processed within 3–5 business days. Custom orders may take a little longer depending on the complexity. We’ll always keep you updated on the status.
What shipping methods do you use?
We ship via reliable carriers. Standard shipping typically takes 3–7 business days depending on your location.
Do you ship internationally?
At the moment, we only ship within our country, but we’re working on expanding. Stay tuned!
What is your return policy?
We accept returns on non-custom items within 14 days of delivery. Items must be unused and in original condition. Please note: Custom or personalized items are non-refundable unless damaged.
My item arrived damaged. What should I do?
We're so sorry to hear that! Please email us at {{ shop.email }} with your order number and photos of the damage within 48 hours, and we’ll make it right.
How do I care for my wooden product?
To keep your item looking its best, avoid prolonged exposure to water and direct sunlight. Wipe clean with a soft, dry cloth. For items with a finish, you can use a gentle wood polish.
Do you offer wholesale or bulk pricing?
Yes, we do! Whether you're planning an event or want to stock our products in your shop, we’d love to work with you. Contact us for more info.