Return policy

1. Return Eligibility

We accept returns within 7 days of purchase, provided that the item meets the following conditions:

The item must be unused and in its original packaging.
The item must be in the same condition as received, without any signs of wear or damage.
Customized or engraved jewelry cannot be returned.
Sale or clearance items are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

Contact our customer support team via email or phone with your order details.
You will receive a Return Authorization Number (RAN) and further instructions.
Pack the item securely and ship it back to our provided return address.

3. Return Shipping Costs

- The customer is responsible for return shipping charges unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process

- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us immediately.

6. Contact Information

For return requests or inquiries, please reach out to us at:

Email: support@jalilow.store
Phone: +92 319 4458849